Application Support Associate

Location: Vancouver, BC
Date Posted: 05-14-2018
On behalf of our client Affinity Staffing is seeking a qualified Application Support Associate. You will be responsible for day-to-day second level support of third-party applications for all areas of the organization. The Application Support Associate will develop test strategies based on business and functional requirements and execute functional and system test plans as required for commercial software and provide support to the business for user acceptance testing.
 
Key Responsibilities:
  • Answer application inquiries and complex how-to questions escalated from the IT support desk or business units
  • Research issues involving application integration points, data integrity and connectivity failures
  • Diagnose root causes and provide fixes, both for in-house and third-party applications
  • Coordinate with various internal teams/departments when providing support
  • Assist with application administration duties, including system configuration/maintenance, identity and access management
  • Documents processes, application systems and IT operational procedures in cooperation with third-party vendors, where applicable
  • Work with the development team and/or commercial software vendor to resolve issues and defects during testing;
  • Records, tracks and documents the problems and issues to key stakeholders
  • Makes recommendations for support process improvement and implements changes
  • Holds regular meetings with stakeholders
  • Support and assist the business during creation and execution or user acceptance testing;
  • Other duties as assigned;
 
Qualifications:
  • Post-secondary education, or commensurate qualifications and/or experience;
  • 3 years of related experience with a strong analytical background;
  • Experience in system functional testing, defect management and resolution, and using testing tools is an asset;
  • An ability to learn, understand and apply new technologies and business knowledge;
  • Excellent interpersonal, written and verbal communication skills;
  • Customer service training is highly desirable;
  • A keen attention to detail;
  • Strong organizational skills;
  • An ability to work in a team environment and demonstrate a professional and friendly manner;
  • An ability to prioritize and effectively manage time.
About Affinity Staffing:
Affinity Staffing is a full service Information Technology agency that takes a unique approach to recruiting. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on four core principles – Transparency – Flexibility – Efficiency – Agility.
 For more information on Affinity Staffing, please visit.
www.affinitystaffing.ca
 
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