ITSM Business Analyst

Location: Vancouver, BC
Date Posted: 05-07-2018
Affinity is seeking a Business Analyst to work on a number of ITSM projects who enjoys working closely with business users to understand their business needs and converting the needs into functional requirements.  A successful candidate will have previous experience working within ITSM projects and ideally experience with ServiceNow that can demonstrate their ability to work with business stakeholders as well as experience working within a dynamic and challenging technical environment.  

  • Perform requirements analysis and development of ITSM processes
  • Business process mapping for as-is and to-be processes 
  • Work with project team and business stakeholder to translate between business and technical requirements 
  • Facilitate process workshops to gather business and functional requirements 
  • Support business cases and project proposals development  
  • Follow up with action items from meetings or risk/issue registers 

  • Business Administration and/or MIS degree deferred
  • Previous experience working with ITSM systems including ServiceNow
  • Formal business process mapping methodology or technique 
  • Working knowledge of agile development methodology  
  • Exceptional customer engagement, interpersonal, presentation and overall communication skills. 
About Affinity Staffing:
Affinity Staffing is a full service Information Technology agency that takes a unique approach to recruiting. We believe recruiting is about creating long-term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on four core principles – Transparency – Flexibility – Efficiency – Agility.
For more information on Affinity Staffing, please visit
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