Service Management Change Lead

Location: Burnaby, BC
Date Posted: 05-07-2018
Our client is looking for a Change Lead to implement a site Change Advisory Board (CAB) and manage the CAB and change management.   They are looking for an ISTM resource that has experience establishing and managing a CAB in an enterprise environment.
 
Key Responsibilities:
  • Develop and implement a Client site Change Advisory Board (CAB) aligned with other organizational CAB’s
  • Facilitate a weekly Client Change Advisory Board (CAB) meeting.
  • Develop and implement an IT Change Management Framework, to include change management policies and processes for all IT changes.
  • Provide oversight of all aspects of change control including system logging of changes, leader/CAB approval, notification requirements, closing of changes, and a historical log.
  • Foster a common understanding of the IT Change Management Framework’s scope, applicability, and key sub-processes including configuration and requirements management.
  • Establish and report on metrics related to the IT change management program.
  • Ensure appropriate documentation and artifacts related to proposed changes are collected, organized and stored.
  • Work with PMO and other stakeholders to introduce change management into all projects.
 
Qualifications and Experience:
  • Bachelor’s Degree or equivalent work experience in the related field
  • 5+ years’ experience in an ITSM role
  • Experience in implementing and managing a CAB in an enterprise environment
  • Experience in dealing with a range of stakeholders gathering and documentation
  • Strong documentation and writing skills
  • Strong interpersonal, negotiation, and conflict-management skills
  • Strong Visio, PowerPoint and Excel skills
  • ITIL Certification Preferred
 
About Affinity Staffing:
Affinity Staffing is a full service Information Technology agency that takes a unique approach to recruiting. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on four core principles – Transparency – Flexibility – Efficiency – Agility.
 
For more information on Affinity Staffing, please visit.
www.affinitystaffing.ca
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