IT Service Desk Analyst

Location: Delta, British Columbia
Date Posted: 04-03-2018
On behalf of our client, Affinity Staffing is currently seeking an IT Service Desk Analyst  to join their team on a permanent full time basis. If you are looking for an opportunity to work with a National - Publicly Traded Company who was awarded Canada's Most Admired Corporate Cultures in 2017 by Waterstone...continue reading!

JOB SUMMARY:
The Information Technology Service Desk Analyst- Tier 1 will work on incident, problems, service requests, and changes that impact our end users. The role is located in Delta, BC supporting 20 sites  in the surrounding area, reporting to the IT Manager in Toronto.
 
KEY RESPONSIBILITIES:
  • Intake of telephone calls, email and portal requests for I. T. related incidents, problem, service requests and changes; entering them into the Service Desk system, assigning priority, triaging and resolving or escalating to a Tier 2 resource or their manager
  • Providing support to end users on a variety of I. T. related issues by researching, identifying and resolving technical problems
  • Tracking and monitoring end user I. T. related issues to insure timely resolution; following up and communicating frequently
  • Installing, maintaining, managing, servicing, troubleshooting and resolving hardware, software, network, operating systems, desktop PCs, printers and laptops issues.
  • Play a role in management of Office 365, Active Directory, System Centre Configuration Manager, Anti-Malware and other IT tools, as assigned
  • Managing security on business applications such as PCC, Yardi, UltiPro; as assigned
  • Playing a role in asset management – ordering, inventorying, tracking both for hardware and software
  • Participating in team projects as assigned
  • 24/7 on-call once every 3-4 weeks
 
QUALIFICATIONS:
  • Degree or Diploma in a Computer Related Field from a University, College or Technical School
  • Minimum 3 years’ experience in the field of information technology
  • Minimum 3 years’ experience in a high volume Service Desk Environment assisting users via Phone, Email, or in person
  • ITIL knowledge or certifications
  • A+, Network+ and Microsoft certifications are an asset
  • Able to multitask in a fast-paced environment, ability to communicate well with clients, problem solver 
  • Strong communication skills both written and verbal
  • Valid driver’s license and access to reliable vehicle
  • Experience with Help Desk Ticketing Systems, Office 365, and Microsoft 2016
 
About Affinity Staffing: 
Affinity Staffing is a full service Information Technology agency that takes a unique approach to recruiting. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on four core principles – Transparency – Flexibility – Efficiency – Agility.
 
For more information on Affinity Staffing, please visit www.affinitystaffing.ca
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