Senior Program Coordinator - ServiceNow

Location: Burnaby, BC
Date Posted: 01-05-2018
On behalf of our client, Affinity Staffing is seeking a Senior Program Coordinator to  support the development of a Service Management Early Adoption program to assist the organization in establishing sustainable operational processes, and to elevate operational maturity in IT service provision (including Managed Services).
  • Ensure IMITS best practices/policies and enterprise architecture principles are followed
  • Process Analysis
  • CMDB Data mapping, Service Mapping and Auto-discovery coordination
  • Reporting and Metrics support, and Continuous Improvement processes
  • Project support
  • Meeting coordination and minute taking
  • General project administration and / or coordination tasks as required
  • Support development of integrated project schedules with milestones from dependent projects
  • 8+ years of project/program analyst experience in complex projects with direct support responsibilities to project/program manager(s)
  • Experience working with ServiceNow Service Management is considered extremely valuable
  • Superior analytical skills including the ability to; comprehend, analyze and resolve complex issues and present information in concise meaningful ways
  • Demonstrated ability to use spreadsheet and word processing software at an advanced level, particularly PowerPoint, Word, Excel, Visio, SharePoint products
  • Working knowledge of projects and various reporting/analytical tools.
  • Demonstrated understanding of the Project Delivery Life Cycle.
  • Experience working in a project environment involving multiple stakeholder(s)
  • PMP and ITIL foundations or equivalent certification considered desirable
  • Highly developed business writing and verbal communication skills with the ability to document work appropriately, including executive briefing notes
  • Demonstrated ability to exercise tact, good judgment, and initiative.
  • Mainstream project management software/tools experience preferred.
About Affinity Staffing:
Affinity Staffing is a full service Information Technology agency that takes a unique approach to recruiting. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on four core principles – Transparency – Flexibility – Efficiency – Agility.
For more information on Affinity Staffing, please visit
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