Senior Business Analyst - ServiceNow

Location: Burnaby, BC
Date Posted: 01-05-2018
On behalf of our client, Affinity Staffing is seeking a Senior Business Analyst with ServiceNow experience to  support the development of a Service Management Early Adoption program to assist the the organization in establishing sustainable operational processes, and to elevate operational maturity in IT service provision (including Managed Services).

  • Conduct feasibility assessments, requirements gathering, gap analysis
  • Facilitate requirements gathering sessions with multiple stakeholders to extract requirements using best practice methods and tools, particularly with regards to current and future state analysis, scope determination and training · Provide analytical support for business case development, funding asks
  • Produce presentation and training materials, status reports, etc. and other related administrative tasks as required · Works with multiple health organizations to identify/confirm current state and future state, and conduct a fit/gap assessment ensuring the future state operational processes
  • Collects status and communicates to Program, Project Managers, and stakeholders on a regular basis
  • Assist in transition from project implementation to operations including an integrated support and service model
  • Demonstrated C-level stakeholder engagement, multi-organization and multi-disciplinary team leadership skill
  • Excellent communication ability (written and oral)
  • Develops positive relationships with business and project stakeholders to enable successful project delivery
  • Supports Program and Project Management with aspects of project delivery including planning, risk management, communication, reporting and stakeholder engagement and navigation within health organizations and other stakeholders as required
  • Performs quality review/assurance on project deliverables, such as project plans and status reports, highlights and escalates project risks and issues
  • Experience with transformation, infrastructure and systems integration
  • Experience in ServiceNow CMDB configuration and Service Mapping considered a significant asset
  • Experience in healthcare IMIT implementations an asset
  • Change management/business transformation experience an asset
  • ITIL, PMP certification an asset
About Affinity Staffing:
Affinity Staffing is a full service Information Technology agency that takes a unique approach to recruiting. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on four core principles – Transparency – Flexibility – Efficiency – Agility.
For more information on Affinity Staffing, please visit
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